Three checks, one payout

Why Does Polestar Casino Ask for Identity Verification?

Australian law and our Anjouan licence require us to confirm who you are, and the review usually takes about 55 hours.

Start my check

Polestar Casino LLC holds licence ALSI-337698 issued by the Anjouan Offshore Finance Authority, with games and systems independently certified by BMM Testlabs, eCOGRA, and GLI.

Quick overview

Everything the identity check involves

By the end you will know who reviews your file and where to ask your questions.

Reviewing company

Polestar Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-337698

Review time

55 hours

Required by

Before your first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

A file that passes

Messy copies hold you up, clean ones fly through

We built this sequence so a careful player never has to send the same paper twice.

Open your document slots

Log in and head for the verification section of your account, where each empty slot tells you which item is still missing.

Shoot it flat, not tilted

Photograph your photo identification flat and fully in frame, keeping all four corners and the text sharp rather than angled.

A recent utility bill

Now add your proof of address from the last three months, showing your name and street exactly as they appear on the account.

Clear files clear faster

After you submit, our team reviews everything within 55 hours, and a clear file clears sooner than a blurry one ever does.

What to send

Gather these before you open the upload page

Use this list the evening you sit down to upload, so nothing sends you back to the scanner.

Photo identification

ConfirmsYour name, face and date of birth

Copy showsAll four corners, clear text, no glare

Proof of address

ConfirmsWhere you actually live

Copy showsYour full name and street address

Payment card image

ConfirmsThe card is yours to use

Copy showsFirst six and last four digits

What waiting for you

Unverified at sign-up, checked before the payout

Polestar Casino reads every file by hand, so the request always comes with a reason and a name behind it.

Show us your date of birth

Signing up on the day you turn 18 is fine, but the licence means we confirm your age before real play opens. A photo of your ID settles it.

Why now, and not before?

Adding a card or wallet you have not used here before means a fresh look at that method, usually a picture of the card or a screenshot of the wallet in your name.

You notice a mismatched spelling

A nickname on the account, a maiden name on the bill, a shortened first name: small gaps between your details and your papers bring a request to line them up.

Cashing out the first time

Sending winnings out for the first time triggers the full file, because that is the point where the licence says every player must be confirmed.

Why does the cash desk ask about my income?

Since 2011 our licence from the Anjouan Offshore Finance Authority has carried anti-money-laundering duties, and asking where a player's money comes from is one of them. Polestar Casino LLC holds that licence as ALSI-337698. Treat the question as paperwork that every licensed room must do, not as a doubt aimed at you.

Depending on your answer, the desk may ask for a few of the following.

Recent salary or wage slips
Bank statement showing income
Tax return or income summary
Contract or invoice for freelance work
Savings or investment account record

Why was my document refused?

Match it, then send again. Names spelt differently, an old address still listed, a middle name missing: the desk cannot tie the paper to your account, so it has to come back. Compare your account details with the paper Ask the desk which line to change

The old card is still in your wallet. An ID that has passed its expiry cannot confirm who you are today, however clear the photograph looks. Photograph your current, valid ID Send the replacement with all edges visible

You reached for last year's bill. Bills without a date, or dated longer ago than the desk accepts, cannot prove where you live right now. Open a recent bill with your name Use the newest one you hold

A cleared account

Your withdrawal is paused for a check

You will know how long the review runs and what to send if a copy comes back.

How long does Polestar verification usually take?+

Once your file is complete, the team aims to finish within 55 hours. Most of that time is spent reading copies rather than waiting in a queue. A tidy set of images often shortens the wait.

Why is the casino asking where my money comes from?+

This is a routine step our licence asks of us, aimed at keeping gambling clean of laundered money. It is not a suggestion of wrongdoing on your part. Plain answers about your income and savings are all that is needed.

My surname has changed since my ID was printed. Is that a problem?+

Not a problem, though the difference needs explaining before the file is cleared. Send the certificate or statutory declaration that ties the old name to the new one alongside the identity document. One short note connecting the two is enough to move things along.

Do I have to verify before I can withdraw my winnings?+

Yes, and the latest point we ask is before your first withdrawal leaves us. The team may also request your documents earlier, either when you register or when you make your first deposit. Finishing early keeps the payout moving fast later.

Can I send my documents from my phone camera?+

Yes, and a phone shot is fine as long as the whole page sits inside the frame. Hold steady in daylight, keep all four corners visible and skip the flash. Sharp, straight-on photos pass far more often than cropped ones.

What should I do if one of my copies is turned down?+

Read the short reason attached to the refusal, then retake that single image with the fault corrected. Most refusals come from a cut edge, glare or a blurry line of text. If the reason is unclear, write to [email protected] and ask which part failed.