Before you play

Responsible gambling controls in your own Polestar Casino account

Play only from 18+, and every Polestar Casino account already holds deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion.

Set a deposit limit

Polestar Casino LLC holds licence ALSI-337698 issued by the Anjouan Offshore Finance Authority, with games and systems independently certified by BMM Testlabs, eCOGRA, and GLI.

Quick facts

Clear answers before any money moves

Doubts about who oversees this casino, and who to call, are answered in five short lines.

Minimum age18+

LicenceAnjouan Offshore Finance Authority, ALSI-337698

Self-exclusion registerBetStop

National Gambling Helpline1800 858 858

Limit questions[email protected]

Account tools

Which limits sit inside your account?

Polestar Casino builds these five controls into the account, so a limit never hides in a menu.

Deposit limit

Cap the money that leaves your bank for gambling, and switch it on before your first session rather than after an expensive one.

Stop before chasing

Put a ceiling on what a single session can cost you, so a rough run stays entertainment and never becomes a reason to chase money back.

Session time reminder

Let the account nudge you at a set interval, which helps if you lose track of the clock while a game is running.

Pause, keep the account

Take a short break that freezes play without closing anything, useful when an evening feels tense or the stakes have started to matter too much.

Beyond a pause

Close the door on your own play for a chosen stretch, and choose it when a pause has not been enough to break the pattern.

Starting out

Your first limit, set in minutes

By the end, a cap you chose yourself will be active on the account.

Where are the controls?

Which limit fits?

Pick deposit, loss or session time, and check which one matches the habit you want to change before touching any number.

Pick a period

Choose the period that suits you, day, week or month, and enter a figure you can afford even in a lean fortnight.

Checking the account

Save the change, then reopen the limits page and confirm the figure is showing there before you start playing.

Is it still entertainment for you?

Noticing these early keeps the decision in your hands. Chasing a loss or hiding your play from family rarely stays small. Setting a deposit limit or a pause is the simplest first move, and it works best before the next session, not after a bad one.

Read down the list and count how many describe your last month.

Playing longer than you planned, most sessions
Depositing again to win back a loss
Keeping your play quiet from people close to you
Borrowing money or using bill money to deposit
Thinking about the next session during work
Feeling flat or irritable when you cannot play
Breaking a limit you set for yourself

No play under 18, and help that reaches relatives too

Keep the profile to yourself. Registration asks for the player's date of birth, and only a person aged 18+ may hold an account. Photo identification, proof of address and a card image are checked before the first withdrawal, so a borrowed profile does not last.

Lock the sites before they open. Install blocking software on the shared computer, tablet and phone so gambling sites cannot load in the first place. Then keep the device password with the adult who pays, and check the installed list together once a month.

When the worry is about someone else. Speak to the person calmly and about behaviour, not character, and expect defensiveness at first. The National Gambling Helpline on 1800 858 858 advises relatives in confidence, day or night, at no cost.

Pause for a day, exclude for months

Short cooling-off period. Ask support to close access to your account for a cooling-off period of hours or days. Play pauses, your balance and history stay put, and you pick up where you left off once the break ends. Use live chat, email or phone to start it.

Can I undo it early? Ask support to shut your account for a long stop rather than a breather. Access closes for the full term you choose and cannot be undone early, so pick a length you can live with. Your balance is handled at closure, not held for later play.

Sign up to BetStop. Register with BetStop, the national self-exclusion register run by the Australian Government through ACMA. Sign up at betstop.gov.au in about five minutes and name a support person if you wish. Cover runs from 3 months up to lifetime and cannot be shortened early. betstop.gov.au

Outside help

Free, confidential services in Australia

You do not need to have lost everything, or to explain yourself well, to call.

National Gambling Helpline

Ring the National Gambling Helpline on 1800 858 858 at any hour of any day, or use its free online chat and email counselling. It is confidential, open to relatives too, and lists local services near you. gamblinghelponline.org.au

Gamblers Anonymous Australia

Join Gamblers Anonymous Australia for peer support meetings with people who gamble and have stopped, held in person and online across the country. Relatives are welcome at the meetings run for families. gaaustralia.org.au

National Debt Helpline

Call the National Debt Helpline on 1800 007 007 for free financial counselling about gambling debt, weekdays between 9:30 and 16:30. Advisers help with repayment plans and the paperwork that comes with them. ndh.org.au

Plain replies

Clarity before you choose a tool

Read this when a pause, a limit or a closing account feels like the next step.

How long does a short pause keep my account closed?+

It runs for the period you choose, and play opens again when that period ends. The account itself stays open, so nothing has to be rebuilt when you come back.

Where do I find the limit settings on my phone?+

It is the same account section as on a desktop, only narrower. Everything you can set on a computer can be set there, and each limit applies to the single account you hold.

Who handles a request to shut the account for good?+

Send the request to [email protected] and say the account should be closed for good. Support handles it from that address, and remember that only one account per player is allowed here, so duplicates are closed anyway.

Will other casinos know if I exclude myself here?+

No: the account exclusion covers this site alone, so other operators are not told about it. BetStop is the national register, run by the Australian Government through ACMA, and only it reaches licensed online and phone wagering providers across the country.

Is there any way back before the exclusion runs out?+

No. The period you choose runs to its end, so pick a length you can live with. BetStop cannot be shortened either: cancelling it is only possible after at least 3 months, with a statutory declaration of having seen a counsellor or GP.

Who can I ring for advice about my brother's play?+

Ring the National Gambling Helpline on 1800 858 858, which takes calls at any hour and advises relatives as well as players. Its counsellors also run online chat and email support, and can point you to services nearby.